FAQS
We will gladly answer any of your questions about our company SellYourMac and the service we provide. Hopefully this FAQ answers your question. If not, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will respond ASAP!
Q: Just wondering how the whole process works?
A: First, you submit your info for a quote. Second, you email us back with photos and serial number in order to confirm your quote. Third, we email you a prepaid label. Fourth, you ship us your item. Fifth, we test it and confirm it meets the specifcations in your quote. Then we send you a check or Paypal payment!
Q: Is my personal information safe that I submit through your site?
A: Yes, absolutely. We are very professional and will not share or sell your information such as email, phone number, or address with anyone else.
Q: How long is my quote good for?
A: Your quote is valid for 14 days.
Q: What happens if the Mac I am selling you is not up to the quality I specified? Do you guys contact me or just send it back?
A: If your Mac arrives "not as described" we will email you and tell you how it differs from your description. We will give you an updated quote based upon the actual condition. Most of the time our customers agree with our revised quote as we always try to be fair. If you are not satisfied, then we can return the item to you provided you pay return shipping.
Q: I live outside the country, Canada for example. Can I still sell my Mac, iPhone, or iPad?
A: Yes, absolutely. We do not cover international shipping expenses, so if you are willing to ship us your item we will certainly purchase it. After you submit your quote and it is confirmed, we will email you a reference # to include with your shipment. For the "state" address field mark it "international" when submitting your quote.
Q: There is a problem with my LCD on my laptop and I don't see an option for that on the "Sell Your Mac" page. What should I do?
A: If you have an issue that is not included in the configuration screen, please email us at
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and include a description of your machine along with photos and serial number. Then we will get back to you with a custom quote.
Q: I'm nervous that I will send my Mac/iPhone off and not get paid.
A: We will send you money via check or Paypal payment as soon as we receive and test your Mac/iPhone. We are a legitimate company and have sent checks to all our customers. Feel free to check out our video testimonials from some of our customers. We have an A+ rating with the BBB. Click the link to jump to our BBB Accrediation page. Also, we have recently been featured on the local news in Cincinnati, click here to see the ABC special.
Q: Am I guaranteed to receive the price that I am quoted?
A: As long as you accurately described your item, then Yes. If the computer or iPhone does not match the original quote then we will email you with a revised quote.
Q: I have the shipping label, but I haven't shipped it yet and the date on the label is a week old. Can I still use it for shipping?
A: Yes, the label is valid anytime so Fedex will accept it, no worries!
Q: I am interested in buying multiple items from your store. Can I get any discount?
A: Yes, please email us at
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or call us at 513-965-1144 and tell us what you need. We will give you a discount for multiple items.
Q: Will you delete my contacts and photos when I sell you my iPhone?
A: Yes, we will fully restore every iPhone we receive so there is no worries about your data or contacts getting to someone else. We would never share your information with anyone.
Q: We loved using SellYourMac. What's next?
A: Please tell everyone you know about our service. We will give you a $20 credit for every referral that you send us that buys a Mac or iPhone!
Q: I am outside the US, can I still sell you my item?
A: Yes, we accept items worldwide, but we only pay for shipping with the US. If you pay for the shipping then we will certainly purchase your item.
Q: How do I know that SellYourMac.com is not a scam?
A: We have been in business for 3 years as SellYourMac.com and have been on eBay for 10 years with over 9000 positive feedback.
Click the link below to see our feedback on eBay.
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=isellimac
We are accredited with the Better Business Bureau and have an A+ rating with the BBB. See the link below.
http://www.bbb.org/cincinnati/business-reviews/computers-used/isellmac-com-in-loveland-oh-90002239 /
We have recently been featured on the local news in Cincinnati.
http://www.youtube.com/watch?v=4C8XcEdoxgM
Q: I have multiple items to sell, what should I do?
A: Please submit multiple requests through the "Sell Your Mac" page so we have all the info on individual items.
Q: My item is broken, will you still buy it?
A: Yes, we buy Macs and iPhones for parts. Please fill in the necessary areas on the form for "does not power on," "water damage," or you can email us at
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with a description, specs, and photos for a custom quote if the choices are not available on the form.
Q: My Mac has a lot of expensive software loaded on it, shouldn't it be worth more?
A: No, software is of no value to us as we completely wipe every computer we receive. Selling software without a valid license is illegal.
Q: How do I ship you my item?
A: We will email you a prepaid Fedex label for use in the US only. When you receive the label via email, just print it out. Then pack up your item in original box if you have it, and then put it inside another box. Tape on the prepaid label and then you are ready to drop it off at any Fedex location. We add your email address to Fedex updates, so you will receive email notification when the item ships and when it arrives at our location. No need to email us to tell us that it has arrived, we will get in touch with you as it is checked in and again after it is tested.
Click here for a link on how to properly pack your item.
Q: Is my item insured when I ship it to you?
A: Yes, we insure every shipment. Filing a claim can be a lengthy process, so please make sure to pack the item well. If the item is not properly packed, Fedex will not honor a claim, and we will have to revise your quote based on the condition your item was received.
Q: How long does it take to receive payment?
A: Takes anywhere from 1-2 weeks depending on shipping time and what payment method you choose. Generally it takes 2-5 days to receive your item after you ship it. Then it takes 1-2 days for us to get it checked into inventory and the data wipe performed. Then another 1-2 days for us to fully test it out and confirm it matches your original quote. If you want Paypal payment we can pay you immediately at this point. If you want a check, then it usually takes an extra 3-6 business days to receive a check via USPS first class mail. We strive for the fastest turnaround possible in order to get you paid quickly. In rare circumstances your item may require additional testing or there may be an issue and we will notify you via email.
Q: What payment methods do you offer?
A: Either Paypal payment or company check. Paypal is instant, but incurs a small 3% fee. Checks take about a week to receive via mail. If you want a credit towards an item we have for sale just ask!
Q: Do you offer overnight payment options?
A: Yes we do. Payment via Paypal is instant. If you want a check overnighted, we can guarantee overnight shipment of the check via Fedex Express overnight delivery, and subtract $25 from your payment to cover shipping fees.
Q: Why should we use SellYourMac and not another service?
A: We offer the best price and best customer service. We believe you will enjoy working with us as we keep you informed via email every step of the way. Our friendly, professional staff can be reached via email or phone at any time. You can have peace of mind by not selling on eBay or Craigslist and not having to worry about scammers and the hassle. Rest assured SellYourMac will get you paid, 100% guaranteed!
Q: Can I use more than one promo code?
A: No, there is only one promo code allowed per device submission.
Q: I don't see my question here.
A: Feel free to email us at
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, contact us via the live chat on our website, or call us at 513-965-1144.
