Sell Your Used Apple Device

Device Configuration

How do I find my serial number?
Or select configuration using the drop-downs below

Questions?

Email SellYourMac at [email protected]
or speak with our Apple experts at 844-735-5622.

Click for information about configuring your device.

Battery Condition How do I determine it?

Cosmetic Condition How do I determine it?

Functional Condition Make Selection Below

Please check all applicable device issues listed below:

No Power (Does not power on or powers self off)
No power and/or No Boot (Does not power on and/or boot correctly)
USB or Other Port (USB, display, firewire or any other port(s) issues)
Keyboard (Keyboard does not work correctly)
Trackpad (Trackpad does not work, click, or is cracked)
Wifi and/or Bluetooth (WiFi or Bluetooth do not work correctly)
Non-functional Button(s) (Power, home, volume, or lock button may not work)
Speaker or Earpiece (Speaker or earpiece does not work)
Does not make a call (Does it make a call, does it have a bad ESN?)
Camera (Camera does not work or takes blurry images)
Liquid Damage (Known liquid damage, sticky keys)
Screen issue(s) (Cracked Screen, Discoloration, image distortion)
DVD Drive (DVD/CD drive does not function correctly)
Screen issue(s) (Cracked Screen, Bad Touchscreen, Discoloration)
iCloud Locked (iCloud lock activated)
Liquid Damage (Known or visible liquid damage)
Liquid Damage (Known liquid damage, Liquid indicator tripped)
My issue is not listed

Power Supply

Are you sure?

Are you certain your product is like new? If your product has light scratches or scuffs, then please mark it as good. "Like New" looks like it just came out of a box and about only 1 in 10 items qualify for this condition.

What type of apple device do I have?

  1. Click on the Apple logo in the upper-left corner of your screen.
  2. Click About This Mac and a pop-up will appear.
  3. The device name is displayed below the operating system.
What type of Apple device do I have?

Having trouble? Email us at
[email protected]

What's the year and model of my device?

  1. Click on the Apple logo in the upper-left corner of your screen.
  2. Click About This Mac and a pop-up will appear.
  3. The year and model is displayed below the operating system.
What's the year and model of my Apple device?

Having trouble? Email us at
[email protected]

What is the processor in my computer?

  1. Click on the Apple logo in the upper-left corner of your screen.
  2. Click About This Mac and a pop-up will appear.
  3. The processor is displayed directly below the model and year.
What is the processor in my Mac computer?

Having trouble? Email us at
[email protected]

What is the size of my hard drive?

  1. Click on the Apple logo in the upper-left corner of your screen.
  2. Click About This Mac and a pop-up will appear.
  3. Locate Storage, the 3rd tab along the top of the window.
  4. The left column states the total storage for each drive that is connected (i.e. 500GB or 1TB).
What is the size of my Mac's hard drive?

Having trouble? Email us at
[email protected]

How much RAM does my device have?

Select your Operating System below:

    1. Click on the Apple logo in the upper-left corner of your screen.
    2. Click About This Mac and a pop-up will appear.
    3. Locate Memory, the 4th tab along the top of the window.
    4. The top-left shows the total RAM installed (i.e. 2GB or 4GB).
    How much RAM does my Apple device have?

    Having trouble? Email us at
    [email protected]

    1. Click on the Apple logo in the upper-left corner of your screen.
    2. Click About This Mac and a pop-up will appear.
    3. Click System Report and a window will appear.
    4. Select Memory from the left under hardware.
    5. The size column is located on top of the right pane.
    How much RAM does my Apple device have?

    Having trouble? Email us at
    [email protected]

Evaluating Battery Condition

Batteries are evaluated on two objective measures: their full charge capacity and condition.

POOR: 0-2000 mAh OR the battery states Service Battery or Replace Now
FAIR: 2000-4000 mAh OR the battery states Replace Soon or Check Battery
GOOD: 4000-11000 mAh AND the battery states Normal

* Bulging: If a battery is missing or bulging it will need to be replaced and should be marked as POOR.

Finding Battery Info

Step 1: Click the Apple icon in the top left corner of screen and select About This Mac

Step 2: From the new window that pops up, select the option for More Info.

Step 3: IF 10.6 or ealier, skip step 3. IF 10.7 or later, select System Report

Step 4: Select the Power option to display the full charge capacity and condition.

Need more help? Click here for detailed instructions on finding battery info.

How to Determine the Cosmetic Condition

SYM has four levels of cosmetic condition: Like New, Good, Fair, and Poor. Please use this guide to select the correct condition of your item.

Like new:

No noticeable flaws. Looks like it just came out of a box.  If it has light scratches or scuffs, then please mark it as good.

Good:

Light scratches and scuffs (not on LCD), but no major flaws.  If it has any casing cracks or screen scratches, then please mark it as fair.

Fair:

May have some heavy scratches and/or scuffs. May have some small dings or small cracks. May have a few scratches on LCD.

Poor:

Has heavy wear, but still works. May have deep scratches, heavy scuffs, large dents, and cracks.

How to Determine the Functional Condition

If your device has no issues, please select 100% Functional.

If your device has funtional issues, please select Has Functional Issues, and select the checkboxes below to specify all applicable device issues.

Fetching product information, please wait...

What model is my iPhone?

  1. Turn the phone over so you're looking at the rear casing.
  2. Towards the bottom of the iPhone you will see the Model Number: "Model Axxxx"
What model is my iPhone?
iPhone 7 Plus: A1661, A1784, A1785
iPhone 7: A1660, A1778, A1779
iPhone 6s Plus: A1634, A1687, A1699
iPhone 6s: A1633, A1688, A1700
iPhone 6 Plus: A1522, A1524, A1593
iPhone 6: A1549, A1586, A1589
iPhone SE: A1723, A1662, A1724
iPhone 5s: A1453, A1457, A1518, A1528, A1530, A1533
iPhone 5: A1428, A1429, A1442
iPhone 4s: A1431, A1387, A1387
iPhone 4: A1349, A1332
iPhone 3GS: A1325, A1303
iPhone 3G: A1324, A1241
iPhone 2G: A1203

Having trouble? Email us at
[email protected]

What model is my iPad?

  1. Turn the iPad over so you're looking at the rear casing.
  2. Towards the bottom of the iPad you will see the Model Number: "Model Axxxx"
What model is my iPad?
iPad Pro 9.7": A1673, A1674, A1675
iPad Pro 12.9": A1584, A1652
iPad Air 2: A1566, A1567
iPad Air: A1474, A1475, A1476
iPad Mini 4: A1538, A1550
iPad Mini 3: A1599, A1600
iPad Mini 2: A1489, A1490, A1491
iPad Mini: A1432, A1454, A1455
iPad 5: A1822, A1823
Pad 4: A1458, A1459, A1460
iPad 3: A1416, A1430, A1403
iPad 2: A1395, A1396, A1397
iPad: A1219, A1337

Having trouble? Email us at
[email protected]

What is the Capacity of my device?

  1. Click on the Settings, then General, then About.
  2. Capacity will be displayed about half way down
  3. Please note, the capacity shown is the formatted capacity, round up to the closest capacity.
  4. Examples:
    if Capacity states 10GB - 16GB, then select 16GB
    if Capacity states 25GB - 32GB, then select 32GB
    if Capacity states 120GB - 128GB, then select 128GB
    if Capacity states 245GB - 256GB, then select 256GB
What is the Capacity of my Apple device?

Having trouble? Email us at
[email protected]

What Carrier is my device?

Select your device type below:

    1. Click on the Settings, then General, then About.
    2. Carrier will be displayed towards the bottom of the list
    What Carrier is my Apple iOS device?
    1. Flip over your iPad and view the back of device:
    2. If the device has a black plastic bar at top this indicates a cellular + wifi device
    3. If the device does NOT have a black plastic bar at top this indicates Wifi only
    What Carrier is my Apple iOS device?

Having trouble? Email us at
[email protected]

SellYourMac.com Offers

  •   99.9% Customer Satisfaction
  •   Fast Cash: PayPal/Check
  •   Free FedEx Shipping Label
  •   Packing Materials Upon Request *
  •   Secure Data Wipe
  •   30 Day Offer Guarantee

We do not purchase devices that are locked, iCloud locked, under Device Management Software supervision, part of Apple’s DEP program, or have been reported stolen. It will be the seller's responsibility to pay for return shipping in the event the device cannot be unlocked and needs to be returned.

All data will be 100% wiped as all systems will be restored to original factory settings.

We are able to match or beat most legitimate competitor's cash offers. Please check out the competition and you will see our offer is better! Sell to SYM and avoid paying 15% in eBay & Paypal fees.

* Packing materials are only available for certain products.

Selling Your MacBook

MacBooks can often last up to six years before it is time to replace them. You may want to buy a new one because of the updated features, or because yours is damaged. Either way, we will provide a trustworthy and reputable selling process that you will not regret. We make the buying process simple and easy so you can feel at ease and avoid risks when selling your Macbook.

You won't endure the trouble of finding someone who will pay a competitive price for your MacBook because we give you the cash amount your device is worth. Throughout the entire process of selling your MacBook with us, we will keep you updated and informed. Selling your MacBook requires little effort on your part.

There are a few simple steps to selling your MacBook.

Step 1: Get a Free Quote

We need to know exactly what you have to offer in order to get a free quote from us. The process begins on the Sell page where you enter in all the necessary information for your device. First, select MacBook from the drop-down menu. Then the product selection menu will appear where you will select your specific device. For example, 15 MacBook Pro, Unibody Late 2013. You must also select your MacBook's hard-drive capacity, processor, and and ram from the drop-down menu.

Next, you'll have to answer several questions about add-ons, the device's condition, and its performance after providing us with information about your devices configuration. There is a field below the questions to add any additional information.

Click Continue after filling out your MacBooks information correctly. A blue box will appear with our quote inside of it and a condition of the device's description. All the information you entered is next to the quote. You can add a promo code if you have one, and add it to the field below the box and click Apply. Once you have carefully reviewed the information on the page, and are satisfied with our offer, click on Lets do it.

Then we will ask you to complete your contact information along with your payment preference.

There will be a formal offer from SellYourMac below the contact information and if you are satisfied with it, click Continue to go to the confirmation page and receive your shipping label.

Step 2: Ship Us your Device

We will send you an email with all the information you need after receiving and accepting our offer. Then you will pack your device carefully and ship it to our address in Cincinnati, Ohio.

Step 3: Get Paid

How long the payment takes to get to you depends on how far you live from our location in Cincinnati. After receiving your device, we usually issue the payment out in one to three days.

Selling your Mac with us

We provide an easy and trustworthy selling experience that you shouldn't miss out on!

SellYourMac makes cashing in your device easy as 1-2-3

Get a free quote for your used Apple device

1. Get a free quote

We make selling your Apple device easy. Simply enter your product details and get an instant offer directly from our site.

Ship us your used Apple device

2. Ship us your device

We provide the pre-paid shipping label once the details have been confirmed. Just pack up your device and ship.

Get paid fast for your used Apple device

3. Get paid fast!

As soon as your device arrives at our secure facility, we begin processing the order so you can get paid quickly.

Cash in your used Apple device now
Get monthly bonuses & special offers from SYM

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Where is my device's Serial Number located?

Having trouble? Call us at 844-735-5622